At 5th Sense Candle Co., we want you to love your purchase. If, you are not satisfied with your candle, we offer an exchange option. Please review our exchange policy below:

Eligibility for Exchanges:

    •    Time Frame: You have 30 days from the date of purchase to request an equal exchange.

    •    Condition: The candle must be unused and in its original packaging. We cannot accept exchanges for candles that have been lit or show signs of use.

    •    Proof of Purchase: A receipt or proof of purchase is required for all exchanges.

Non-Exchangeable Items:

    •    Custom or personalized items

    •    All Wax Melts

    •    Seasonal Products

    •    Final sale or clearance items

Exchange Process:

    1.    Contact Us: Before sending back your candle, please contact our customer service team at 5thsensecandleco@gmail.com to initiate the exchange process along with the product you would like to exchange for. We currently do not offer store credit.

    2.    Exchange Authorization: Once approved, we will provide you with an Exchange Authorization Number (EAN) and return instructions.

    3.    Packaging: Please ensure the candle is securely packaged and sufficiently protected to prevent damage during transit. Include the original receipt and the EAN with your return.

    4.    Shipping: You are responsible for the shipping costs associated with returning the candle for an exchange. We recommend using a trackable shipping service to ensure your return is received.

Processing Time:

    •    Inspection: Once we receive your returned candle, we will inspect it and notify you within 5-7 business days if your exchange is approved.

    •    New Product Shipment: Upon approval, we will ship your replacement product within 7-10 business days.

Damaged or Defective Products:

If your candle arrived damaged or defective, we will replace it at no additional cost. Please contact our customer service team within 7 days of receiving the candle with a photo of the damaged product to arrange an exchange.

Contact Us:

If you have any questions about our exchange policy or need assistance with an exchange, please contact us at 5thsensecandleco@gmail.com